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i redeem 2000 point 2 times

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i redeem 2000 point 2 times
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7/5/16 7:30 AM
i redeem 2000 points for amazon gift card before 5-6  days .
and another 2000 point redeem again for amazon gift card just 2 days before.
but till now i did not receive any gift card. 
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RE: i redeem 2000 point 2 times
Answer
7/5/16 5:08 PM as a reply to ritu raj kumar.
Hi

We have sent a detailed reply to your email go4rituraj@gmail.com regarding your vouchers query. Let us know if the email has not been received.

Thanks
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